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Grievance Redressal

How to raise a concern, and how we resolve it.

Last updated: 07 October 2026

Our Commitment

We take every complaint seriously and aim to resolve it fairly and promptly, in line with the timelines prescribed by SEBI.

How to Raise a Complaint

Email Compliance@trademantra.net with your name, registered mobile number, plan and a description of the issue. You will receive an acknowledgement with a reference number.

Escalation Matrix

LevelContact PersonEmailPhoneWorking Hours
Customer Care[Details to be updated]Info@trademantra.net+91 74981 81242[Details to be updated]
Head of Customer Care[Details to be updated][Details to be updated][Details to be updated][Details to be updated]
Compliance OfficerXYZCompliance@trademantra.net[To Be Updated][Details to be updated]
Principal Officer[To Be Updated][Details to be updated][Details to be updated][Details to be updated]

If You Are Not Satisfied

  1. SEBI SCORES: You may lodge a complaint on SEBI's SCORES platform at https://scores.sebi.gov.in or through the SCORES mobile app.
  2. Online Dispute Resolution: If the complaint is not resolved satisfactorily, you may initiate dispute resolution through the Smart ODR portal at https://smartodr.in.

Timelines

We acknowledge complaints promptly and aim to resolve them within the timelines prescribed by SEBI (currently 21 calendar days from receipt).

Complaints Data

Data on complaints received, resolved and pending is published every month, by the 7th, on our Complaints Data page.